Employee engagement & what employees want

While most organizations want to improve employee loyalty and employee engagement, they often fail to appoint this task to a person or team. Instead, the responsibility gets passed from one department to the next, while disengagement spreads.

If you want to get serious about improving employee engagement, it’s time to put the right people and a clear strategy in place. This article will take a closer look at how to do that.

If you're suffering from poor employee engagement rates, it's time to do something about it. And that doesn’t mean throwing money at the problem. Recognizing and rewarding your staff through other avenues is often a far more effective solution.

Your employee engagement strategy needs to be tailored to overcome your engagement issues. To help you, I’ve written this article on all things employee engagement; it explores what an employee engagement strategy is (and is not), who’s involved, and five key points to consider to improve engagement.

At the end of the day, people won’t remember what you said, but they will remember how you made them feel. This is key in people-centric industries like hospitality, and why employee engagement is so important. Engaged employees deliver world-class service for your guests.

This article covers four ways to enable your employees to create memorable hotel stays for your guests: encourage team connection, encourage communication, choose and train team members for your brand, and keep your team motivated.

One of the hardest things about managing a store isn’t the inventory of goods, it’s managing people. If an employee isn't following a manager’s direction, it's because they either can't or they won't. The good news? You can fix “can’t”.

This article has actions you can take to remove the “can’t” barriers and engage employees, making them a part of your improvement process.

If you’ve ever undertaken an engagement initiative, you probably saw a peak of engagement during the time of your efforts. But, the engagement disappeared just a few weeks later. Why does this happen?

This article unpacks the why, encouraging companies to look at employee experience over a one-time engagement project.

At the close of 2016 HEB, Costco, Trader Joe’s, and QuikTrip all made Glassdoor’s 2017 list of Best Places to Work (Employees Choice). How did they get there?