Hospitality
intranet guide
Make your workplace somewhere employees want to work
(and guests want to return to)
Providing the ultimate guest experience and employee experience is a tricky balancing act. If you’re like our hospitality customers, you may be running into these challenges:
- Different locations tend to operate as individual ‘islands’
- Communicating across locations gets messy and noisy
- Reaching employees at every level is virtually impossible
- Getting a consistently high-quality guest experience is sometimes a struggle.
How do you overcome all of this and ensure your employees are getting the information, support, and encouragement they need to provide a phenomenal guest experience?
Well, our customers did it with the JostleⓇ intranet. It’s an intuitive communications tool that brings all of your communication into one place and enables your culture to thrive. Find out if it can do the same for you.
“The Jostle intranet is hugely important to us, even more as we grow. Particularly in the way that we’re growing because of the disparate nature and time zones of the teams”
Jo Berrington
VP - Brand, YOTEL
Problem:
“Getting important company info and documents to our staff is unreliable and disorganized.”
Answer:
Inboxes are often bombarded with irrelevant, reply-all emails. This leads to confusion, email overload, and missed messages. Get a tool that streamlines communication and makes it easy to update everyone with news and documents.
How Jostle achieves this:
NEWS is Jostle's central hub. A place for leadership to post updates, publish articles, and ensure they’re read with the ‘sign-off’ feature (when needed). People can also add comments and ask questions.
In LIBRARY it’s easy to file and find documents. You can have multiple Librarians, which means relevant people are responsible for their own corner of the LIBRARY (eg. Sales are in charge of the Sales collateral).
Customer Experience:
“The Jostle intranet had the unique ability to clarify our overall organization and help us with internal communication.”
Patti Bridal
Director, Corporate Services, City of Vernon
Problem:
“How do I reduce turnover?”
Answer:
Benefits, salary, and perks will work to an extent. Beyond that, people are looking for:
- Good corporate culture
- Positive relationships
- A company to believe in
- Recognition
- More responsibility.
How Jostle achieves this:
Jostle gives people a sense of their place in an organization and encourages teamwork. The platform connects people and gives them a voice through the live-stream Activity feed, NEWS articles, Discussions, and Comments.
Managers and peers can recognize each other with Shouts-Outs in the company-wide Activity feed, or give each other micro-bonuses. Good work isn’t missed and people are encouraged to continue doing it!
Customer Experience:
“All of this recognition and celebration has increased employee engagement and morale, and part-time workers finally feel they are a part of something bigger.”
Caleb Archer
Project Specialist, M&G Pizza Enterprises (Domino's Pizza franchisee)
Problem:
“I want every location to operate consistently. How can I achieve this?”
Answer:
Ensure messages from head office reach everyone and are regularly reinforced. Then, go one step further, and create a network of communication and support between locations.
How Jostle achieves this:
With JostleTV and our Jostle app, leadership messages reach every single employee. Floor staff can stay up to date with company news on big screens in staff areas and small screens on the go.
DISCUSSIONS—the chat feature in Jostle—allows everyone to connect (either one-on-one or as a group). No more group email threads! Every shared file and link is saved in the chat’s neat drop-down lists.
Customer Experience:
“We now have a central “go to” place for all staff to access at anytime, even on the go with the Jostle app.”
Katherine Bell
Brand Ambassador, Pure
Problem:
“I’d love to improve our onboarding process!”
Answer:
Where you can, enable individuals to orient themselves as much as possible. Make it easy for new hires to understand their team structure and connect with the right people.
How Jostle achieves this:
With Jostle, new hires get connected and familiar with the company from day one. TEAMS, an always-up-to-date organization chart with photos of employees, allows new staff members to orient themselves and discover who does what.
When a new hire is added to Jostle, they see all of the documents, conversations, and news that are relevant to their role. This means they immediately become familiar with your culture (and have everything they need at their fingertips).
Customer Experience:
“When we ask for feedback on orientation— and we’ve put a lot of senior people through orientation recently— the feedback that they’re giving us about the Jostle intranet has been fantastic.”
Jo Berrington
VP - Brand, YOTEL
